Bob came out to inspect our almost 60 year old AC unit. Wrote a reasonable proposal. The work was started within 3 days. All of the team replacing the AC unit, Frank, Anthony, AJ, and Jason were very prompt, knowledgeable, and professional. Had the old unit out and the new installed in 2 days. Thanks.
We have used Merts for all of our HVAC needs since we bought our house almost 17 years ago, and my grandparents used them for many years before that! All of the equipment in my home was installed by Merts and has been maintained by them, including the recent purchase of a new furnace (in December they got the furnace in immediately!). I must say they are a wonderful company, with great employees. They are prompt, efficient, respectful and address all our needs and questions. My mom is on oxygen 24/7 and I feel that they go out of their way to make sure she is taken care of properly. I have to say I will never have another company address any of our HVAC needs! Thank you Merts and all of your staff for being such a great company!
My recent experience with Merts was quite exceptional. Merts was the (2nd) service estimate I received in a single day. The HVAC technician who came to my home was professional, knowledgeable and took the time to both explain and demonstrate to me what my issue was. The pricing was much more reasonable, in comparison to the (1st) service estimate received. My furnace is back operating properly and even more efficiently. The technicians took pride in the work they performed and left me very pleased with the outcome. Superior customer first attitude. I would highly recommend. (ZH/sh)